COVID-19 - Shipping Notice
Due to the lockdowns still currently in many places, orders in general are taking longer than expected to arrive. We would like to keep you assured that we are still shipping all orders the following working day. Postal services are working very hard as are international customs, however due to a shortage of staff with our delivery partners and reduced transport links, there still may be uncontrollable delays on orders to certain locations.
For the fastest & most reliable shipping method at this time, We would highly recommend using our express shipping methods when possible.
Frequently Asked Shipping Questions:
Where do we ship?
We ship internationally! Just enter your address into our checkout form to confirm if we send to your location.
When will you ship my order?
We aim to have your order processed within 1 to 2 business days. It will then be dispatched. However, please allow extra time for your order to be processed during public holidays and busy periods.
Customs and Postal Service may also require extra time to work on the processing / delivery during peak trading seasons.
After the goods are dispatched, how long does for standard shipping to deliver the package?
For orders within the UK, the orders are usually delivered within 1-2 or 2-5 business days of dispatch depending on choosing Royal Mail 24 or 48 respectively.
For international orders, the estimated delivery time can vary between countries. However, we expect it will take 5-7 business days.
How can I track my order?
Tracking is only available using our express shipping methods for international orders. UK orders are signed-for so we can make sure the item gets to you safely. Our standard shipping does not include tracking information. If you chose an express shipping, your tracking information will be sent via your email. If you have any queries, don’t hesitate to contact us.
For UK orders, tracking is only available with our First Class Tracked shipping option.
What are your shipping options?
We currently offer the following shipping option for the UK:
- Royal Mail 48 (Standard) £3.99
- Royal Mail Express £9.99
International Orders (Europe, United States, Canada, Middle East, Australia):
We offer two international shipping options:
- Standard (This service is untracked) £3.99
- Express & Fully Tracked (Recommended) £7.99
Shipping rates are calculated at checkout once your delivery address is entered.
My order has still not arrived, where is it?
If you have not received your item or there is a problem with your order, please contact us immediately. There may be some unexpected delays with customs, especially given COVID's impact on logistics.
Import Taxes & Duties
Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments that you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. Thus, the recipient is responsible for the custom fees and should check this prior to ordering.- If however you feel you have been charged too much for customs/import tax then please contact us.
You can always message us anytime regarding your order(s) and we will get back to you as soon as possible at firstname.lastname@example.org
Please note that we cannot take responsibility for orders which do not arrive due to incorrect or incomplete shipping information.